Contact Us
Whether you are choosing the right size, checking your delivery, or arranging a return, we are here to help.
Not Sure Which Size?
Send us your cat's approximate weight and we'll help you pick the best fit — before you order.
Send Us a Message
The fastest way to reach us is by email: support.royalcats@gmail.com. Please quote your order number (you will find it in your order confirmation email) so we can help you faster.
Response Time
We usually reply within 1–2 business days.
Returns & Withdrawal
To start a return, email us your order number within 15 days of delivery and we will send you return instructions — return shipping is free. To exercise your statutory right of withdrawal, you can also use our online withdrawal form:
Operator & Postal Address
RALFS SAVIELIS
"Stradi", Cesvaines pag.
Madonas nov., LV-4871
Latvia